On site usage

Where do I get my cashless festival wristband?

You can pick up your combined festival and cashless SUNANDBASS wristband at official check in at Al Faro on Friday and Saturday or at the Club as usual. We will also have a desk at La Cinta Beach Club. If you are not a Full Week or Single Night ticket holder you can still buy a cashless wristband at all above mentioned locations.

What happens if I don’t have enough credit on my wristband?

If the balance on your wristband/card is too low, you won’t be able to pay. The operator will ask you to go to top-up at any of the top-up booths and will indicate the one closest to you. To avoid queues, you can top-up online too in your personal account. And if you selected an automatic top-up online, you’ll never need to top-up during the event, as your balance will update automatically.

What happens if I lose my wristband?

Losing it is like losing your wallet and your ticket, so remember to tighten your wristband properly to your wrist. In case of loss or theft, please get in touch at one of to the SUNANDBASS desks at La Cinta Beach Club or Ambra Night and we will try to solve the issue.
NOTE: A potentially replaced wristband might not have any of the credits you had on your previous wristband especially if you have not registered for your online cashless account.